Service and support

1）Technical Support Services

We offer outsourcing on-site support service to customers for tackling their technical problems. We investigate, diagnose and isolate problems; moreover, we suggest solutions according to customers’ requests. Our technical support coverage includes software or system installation and upgrades. In addition, we provide dial-in helpdesk service for any telephone request.

2）Hardware Maintenance Services

We provide tailor-made hardware maintenance service to fulfill customers’ needs. Other than maintenance service for hardware that is out of warranty, we also have scheduled preventive maintenance, standby equipment and dedicated technical support service, in order that customers’ computer equipment is stable and reliable.